Emirates Skywards says it will pause My Family miles pooling in January 2027. If your household shares miles, check the balance and any redemption you were planning before January. The UAE My Family notice does not give an exact start day.
If you manage the account as Family Head, don’t close it just because the programme is pausing. Emirates says closing it before January forfeits any miles left in the pool. A family member who leaves does not get back miles they already contributed. Make any membership changes you need before January; the pause blocks those changes as well as pooling and spending from My Family.
What happens to unused miles and bookings?
Emirates says the remaining Skywards Miles will move to the Family Head’s own account and appear within seven to 14 days of transfer. You can’t use them while they are moving. Once they appear, the Family Head can use them for eligible family rewards. Check the expiry shown in the account rather than assuming the transfer extends it.
Existing My Family bookings stay valid. The transition FAQ directs members to the Emirates Contact Centre for booking changes and says a replacement is due by the end of 2027.
See our Skywards programme guide for the basics.
Sources checked: Emirates’ UAE My Family notice and Skywards Programme Updates, 12 November 2026.